On-Arrival Platform: How to Add an Upsell
This article and tutorial video demonstrates how Front Desk agents can add room and extra upsells using the On-Arrival Platform. It covers how to work with the Arrivals List, identify upselling opportunities, and add transactions directly to the system.
🧾 Working with the Arrivals List
To begin, go to the Arrivals List, where you’ll see all incoming guests.
You can filter the list by:
The list will show the following guest info:
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Name
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Arrival and departure dates
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Room type booked
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Number of guests
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Opportunity Level: High, Normal, or Low (how likely the guest is to accept an upsell)
💬 Pre-Arrival Interactions
In the Pre-Arrival Interaction column, you can see how the guest engaged with their upsell email:
This info helps you understand guest interest. For example:
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If a guest viewed but did not purchase an upgrade, you might offer it again.
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If a guest bought something already, you can check what was purchased by clicking into their profile.
⬆️ How to Add an Upsell
There are two ways to add an upgrade:
🟠 Option 1: From the Guest Profile
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Click into the guest’s reservation profile
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Click Upgrade
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View available room and extra upsells
You’ll see:
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Click Upgrade to confirm
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You can still add extras to the stay afterward
🟢 Option 2: Add Transaction (For Checked-in Guests)
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Click Add Transaction from the Arrivals List
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Choose the upsell item (room or extra)
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Check the price and quantity
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Add the item and click Save
This method is great if the guest is already checked in and the reservation is no longer editable in the PMS.
🔁 PMS Integration
For hotels on a 2-way PMS integration with UpsellGuru:
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Transactions are automatically added to your PMS
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The room type gets updated automatically
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No need to manually adjust the booking
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