Our system provides several dashboards and reports to help you track performance, monitor operations, and analyze reservation data. Here's a breakdown of what's available and how to use each one.
Purpose:
Get a high-level overview of your upsell program's overall performance.
What you'll see:
Total Revenue & ROI
Revenue per Program
Revenue over time
Revenue trends
Best for:
General managers, directors, and anyone reviewing strategic KPIs.
Purpose:
Manage daily operations and see real-time upsell activity.
What you'll see:
Today’s upgrades and extras
Upcoming check-ins with upsells
Pending approvals
Status per reservation
Best for:
Revenue, Reservations or Operations managers who need to act on upsell requests daily.
Purpose:
Download a compact monthly overview of your property's performance.
What you'll see:
Summary metrics per upsell type
Monthly revenue totals
Room upgrade acceptance rates
Extra performance
Best for:
Monthly reporting and presentations.
Purpose:
Dive deeper into performance metrics across custom time periods.
What you'll see:
Filters by date range and Program
Pre-Arrival: Detailed metrics on Email performance, rooms & extras performance, revenue and segmentation performance.
On-Arrival: Detailed metrics on Agent performance, rooms & extras performance, revenue and segmentation performance.
For more details: Performance Report
Best for:
Analytical insights, optimization, and comparing results across different periods.
Purpose:
Analyze hotel's Reservation metrics and their upsell performance.
What you'll see:
LOS & Lead Time analysis
Booked room type analysis
Segmentation analysis (Reservation source, Rate code & Market segment)
Best for:
Analytical insights & optimization.