An existing or long-standing scheduled OPERA report does not arrive

• Go to Miscellaneous >Report Scheduler, click on the “Reports” tab (may be called “Schedules”) and check on the Status of the report schedule.

• If status is “Finished Successfully” try RUN NOW to send the report again manually.

• Go to Components > Scheduled Reports and click Report Queue. Click 'Show all scheduled reports' to see what is processing and if there is an error message.

• If your scheduled report has a red error icon next to it, try rescheduling it. Sometimes server maintenance can cause temporary issues with scheduled reports.

• If rescheduling reports continue to fail, re-create the report manually and schedule it. If segments or calculated metrics are deleted when used by an existing scheduled report, it can cause the report to fail.