System Health Check: Expedia Email Setup Seems Incomplete

System Health Check: Expedia Email Setup Seems Incomplete

Expedia Email Setup Seems Incomplete

Severity: High

Description:
Expedia requires specific configuration in order for upsell emails to function correctly.

Our platform triggers this alert when the click rate drops below 10%, which typically indicates that the Expedia email setup has not been fully completed or needs to be reviewed.

Importance

If the setup is incomplete, guests may not receive the upsell link correctly.

Because there is no open tracking for Expedia, the click rate is the only performance indicator. A low click rate is therefore a strong signal of a configuration issue.

How to Fix

1. Review the Expedia Email Configuration

Ensure that the required messaging setup on Expedia’s side is fully completed and properly activated. View instructions here: 

2. Test After Adjustments

After reviewing the setup, monitor performance to confirm the click rate increases above the 10% threshold.

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