Creating Room Types

Creating Room Types

Creating Room Types

Setup > Room Types > Add Room Type

When creating new room types in the platform, you will need the following information:

  • Room Type PMS Code – Codes that can be found in your PMS.
  • Room Description – A description for each room type (see Best Practices below).
  • Room Pictures – Upload at least 4 pictures per room type (see Best Practices below).
  • Room Occupancy - Number of guests allowed per room type


Important Notes:

  • Ensure all room types are created, even if no upgrades are offered to or from this room type.
  • Sort your room types from the lowest to the highest category.


1. Room Type Code

  1. Enter the Room Type code identical to your PMS code.
  2. If you want to combine several PMS room types into one in UpsellGuru, add Secondary Room Type Codes. (For example, joining King and Twin Rooms into one main room category).


2. Room Name & Category

  1. Enter the Room Type Name
  2. You can add the Name in different languages (Select the language code and click "Add Language").
  3. Select a Category from the dropdown which best describes the room type. 


3. Room Description

  1. Enter the Room Type description.
  2. You can add the Description in different languages (Select the language code and click "Add Language").

Best Practice:

  • List the main selling points of the room type instead of a generic description. Focus on the change in guest experience, such as a nicer view, club benefits, more space, or specific room features (e.g., balcony, high floor, separate living room).
  • Avoid mentioning generic items that apply to every room type (e.g., free Wi-Fi, alarm clock, hairdryer).
  • Keep the description concise, using bullet points for easier reading.
  • Use appealing and alluring words to highlight unique aspects of the room.

4. Room Occupancy

  1. Add the maximum occupancy for this room type. Several can be added (e.g. 3 adults + 0 child & 2 adults + 1 child). This ensures that room types are not offered for upgrades if they don't match the reservation’s total occupancy.


5. Room Pictures

  1. Add as many high-definition (Hi-Def) room type pictures as possible (minimum 1024 pixels). After saving, you can sort the pictures.

Best Practice:

  • Set a picture as the lead-in that captures the change in guest experience (e.g., extra living space, balcony).
  • Add at least 4 high-quality room pictures to ensure visual appeal.

6. Up-selling prices

Refer to this article on setting room up-selling prices for more detailed instructions.


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