Setting Room Up-selling Prices

Setting Room Up-selling Prices

Setting Room Up-selling Prices

Setup > Room Types
There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices). 

Tips & Tricks:

1. Don't overwhelm your guests with too many upgrade options. We suggest a maximum of 2 - 4 upgrade options.

2. Offer only upgrades that are applicable and attractive for the guest in the booked room type.

Upgrades to avoid:
  1. Change of bedding type: For example upgrade from King/Double room to Twin Rooms (and vice-versa). 
  2. Not applicable for the occupancy: For example to offer an upgrade from a Single to a Family room; or from a Double to a Triple room.
  3. Big change in pricing and room type: For example from a Standard to a Presidential Suite.


1. Upgrade Prices Summary

Insert the minimum and maximum prices for upgrades from the"Room Type Booked" (vertical) to the selected "Upgrade Options" (horizontal). Leave it at zero if you don't want to offer upgrades between the room types. 
Example below: If the guest booked a STD room, upgrades will be only offered to a SUP (20 - 60) and a JRS (70 - 100).  



You will be able to set "offsets" later, under Manage Upgrade prices. More on offsets: Room Up-selling Offsets.

2. Manage Upgrade Prices

  1. Click on "Manage Upgrade Prices" next to the room type that you want to edit. 
  2. Click on "Add Upgrade Option" to add more upgrade options.
  3. Select the Room type to upgrade to and insert minimum and maximum price. 


After saving you will be able to set offsets. More on offsets: Room Up-selling Offsets.



    • Related Articles

    • Best Practices: Room Upgrades

      Best Practices: Room Upgrades Superior room – lead-in picture is dark and does not showcase any amenities worth upgrading. Very long description with plenty of unnecessary information.   Junior Suite – lead-in picture shows the main selling-point. ...
    • Room Up-selling Offsets

      Room Up-selling Offsets Setup > Room Types > Manage Upgrade Prices > Additional Setting  Click on the upgrade options you want to edit. For example STD > SUP. The displayed price (1 - Price) is the default price.  Below the options you have to set ...
    • Creating a new Room Type

      Creating a new Room Type Setup > Room Types > Add Room Type Following information is required:  1. Room Type Code 2. Room Name and Description 3. Room Pictures 4. Up-selling prices  1. Room Type Code Enter the Room Type code identical to your PMS ...
    • Dynamic Pricing Upgrades FAQ

      Dynamic Pricing Upgrades FAQ UpsellGuru has a new way to setup your room upgrade prices, which makes this process even more dynamic. Here you will find some frequently asked questions. Shall I switch to Dynamic Pricing? We would recommend for hotels ...
    • (Guestline) Setup Checklist

      Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface.  Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...