Setting Room Up-selling Prices
Setting Room Up-selling Prices
Setup > Room Types
There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices).
Tips & Tricks:
1. Don't overwhelm your guests with too many upgrade options. We suggest a maximum of 2 - 4 upgrade options.
2. Offer only upgrades that are applicable and attractive for the guest in the booked room type.
Upgrades to avoid:
- Change of bedding type: For example upgrade from King/Double room to Twin Rooms (and vice-versa).
- Not applicable for the occupancy: For example to offer an upgrade from a Single to a Family room; or from a Double to a Triple room.
- Big change in pricing and room type: For example from a Standard to a Presidential Suite.
1. Upgrade Prices Summary
Insert the minimum and maximum prices for upgrades from the"Room Type Booked" (vertical) to the selected "Upgrade Options" (horizontal). Leave it at zero if you don't want to offer upgrades between the room types.
Example below: If the guest booked a STD room, upgrades will be only offered to a SUP (20 - 60) and a JRS (70 - 100).
2. Manage Upgrade Prices
- Click on "Manage Upgrade Prices" next to the room type that you want to edit.
- Click on "Add Upgrade Option" to add more upgrade options.
- Select the Room type to upgrade to and insert minimum and maximum price.
Related Articles
Best Practices: Room Upgrades
Best Practices: Room Upgrades Superior room – lead-in picture is dark and does not showcase any amenities worth upgrading. Very long description with plenty of unnecessary information. Junior Suite – lead-in picture shows the main selling-point. ...
Room Up-selling Offsets
Room Up-selling Offsets Setup > Room Types > Manage Upgrade Prices > Additional Setting Click on the upgrade options you want to edit. For example STD > SUP. The displayed price (1 - Price) is the default price. Below the options you have to set ...
Creating Room Types
Creating Room Types Setup > Room Types > Add Room Type When creating new room types in the platform, you will need the following information: Room Type PMS Code – Codes that can be found in your PMS. Room Description – A description for each room ...
Health Check: Limited Number of Room Upgrades Offered
System Health Check: Limited Number of Room Upgrades Offered Severity: Medium Description: Room upgrades are currently being offered to less than 30% of the guests through email. Importance: Room upgrades are among the most profitable upsells for a ...
Setting Up Auto-Pilot
This feature should be used on a 2-way PMS integration and can be enabled under Setup > Room Types > Bids Autopilot Setup. Within UpsellGuru, there is the possibility to automatically accept or deny upgrades depending on certain criteria. The setup ...