Health Check: Auto-Pilot Not Enabled

Health Check: Auto-Pilot Not Enabled

System Health Check: Auto-Pilot Not Enabled

Severity: Medium

Description: You are currently not using our room upgrade Auto-Pilot feature. This feature automatically accepts or denies offers based on availability and offer strength, and updates your PMS with the upsells. You can set up specific parameters within which the Auto-Pilot will operate.

Importance: Enabling the Auto-Pilot feature significantly reduces the manual work involved in deciding whether to accept or reject offers. It ensures that no offers go unanswered, which is crucial for maximizing revenue opportunities. This is especially important if your hotel has a high number of "Expired" offers (unanswered offers), as these represent missed opportunities to convert upsell requests into additional revenue.

How to Fix:

  1. Access the Knowledge Base:
  2. Follow the Setup Instructions:
    • The article will provide detailed instructions on how to configure the Auto-Pilot feature for your property.
    • Ensure you set up the necessary parameters, such as offer strength and availability conditions, to tailor the Auto-Pilot to your hotel's specific needs.
  3. Enable Auto-Pilot:
    • Once you have configured the settings, enable the Auto-Pilot feature to start automating the process of accepting or denying offers.
  4. Monitor and Adjust:
    • Regularly monitor the performance of the Auto-Pilot feature.
    • Make adjustments to the parameters as needed to optimize its effectiveness and ensure it aligns with your hotel's goals.


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