How To...
Manage Offers (Accept / Reject Upgrades)
Managing Offers in the Operational Dashboard Managing upsell offers efficiently can significantly enhance revenue and guest satisfaction. This guide will walk you through using the UpsellGuru Operational Dashboard and processing upgrade offers ...
Create, Edit or Delete an User
Creating, Editing or Deleting a User Only Hotel Admin Users have the ability to manage users. If you are not an Admin, please contact your hotel’s Admin User for any user changes. If you're unsure who that is, reach out to us at ...
Cancel an Upgrade
How to Cancel an Upgrade You can cancel room upgrades or confirmed extras directly in the Extranet — but only until the 5th of the following month. ? Step-by-Step Guide 1. Go to the Guest Profile Navigate to TRANSACTIONS and find the guest in the ...