Daily Operations
User Management
User Management Setup > User We encourage that your hotel creates Users and schedule reports to all main stakeholders at your property. It is critical that several Users at the property receive upsell notification so that no offer is ever missed. ...
How to Accept or Deny an Extra
How to Accept or Deny an Extra You can setup extras "on request" which requires a confirmation from the hotel to accept or deny the item. Once you receive an Extra offer, you will receive an email confirmation. You can click on the link in the email ...
Autobid Pilot
This feature should be used on a 2-way PMS integration and can be enabled under Setup > Room Types > Bids Autopilot Setup. Within UpsellGuru, there is the possibility to automatically accept or deny upgrades depending on certain criteria. The setup ...
Testing the up-sell Emails
Testing the up-sell Emails You can also use this function to send manual up-sell requests to guests. 1. Go to INTERFACES 2. Click on "Send Manually" 3. Fill out name, email (can be your own for testing), Check-in & out and room booked. All ...
How to cancel a request
How to cancel a request You can cancel room upgrades or confirmed extras in the Extranet until the 5th of the following month. Go to the guest profile and select the "Cancellations" tab. You can select to cancel entire reservation (all rooms and ...
How to Accept or Deny a Bid
How to Accept or Deny a Bid Once you receive an upgrade offer, you will receive an email confirmation. You can click on the link in the email (the email also has a accept/deny button) or log-in to UpsellGuru Extranet. On the UpsellGuru Dashboard, ...