(ProtelAIR) Setup

(ProtelAIR) Setup

Please complete all the below points within protelAIR and UpsellGuru to avoid any errors in the interface.

Room Types Set Up

Each room type in UpsellGuru needs a matching part in protelAIR. In order to connect, we will need a PMS code for each room type.
In protelAIR the code for the room types is the Short name. You can find the PMS code in your protelAIR System Data under Room Types:  



The PMS codes can then be entered in the Room Types Set Up in UpsellGuru (PMS Code) as well as the full room type name and description. 




Extra Type Set Up

Each extra type that is setup in UpsellGuru also needs a matching part in protelAIR. Here we need two type of codes from protelAIR:
Extra Type Identifier and PMS Transaction Code.  



1. Extra Type Identifier

The extra type identifier in UpsellGuru is equivalent to the Item Code in protelAIR. The Item Code can be found in the protelAIR System Data > Items > Item Code. 



2. PMS Transaction Code

The PMS Transaction Code is equivalent to the Article ID in protelAIR. The article ID can be found in the protelAIR System Data > Articles > ID. 



ID and Code have to be entered in the Extra Type Set Up in UpsellGuru as well as the full extra type name and description.

If bookable packages are used they can only be booked in UpsellGuru if they are added as an article calculation to the protelAIR rate codes! Please inform your protel support if bookable packages are used. They will provide a list with all bookable packages to UpsellGuru.  

What happens if the Hotel receives an upsell offer? 

If the 2-way interface between protelAIR and UpsellGuru is enabled, all happens automatically. As soon as the hotel accepts an upsell, we will post the upsell amount automatically to the guest invoice. For this automated process, we will need an article that can be used for the upsell amount e.g. Accommodation Upsell. Please let us know which article you would like to use and provide us with the protelAIR article ID and code (see screenshots above). 
Please note that the original price of the reservation will not be overwritten, UpsellGuru just charges the upsell amount as an additional article to the invoice. 




    • Related Articles

    • (Protel on premise) Setup

      Please complete all the below points within protel on premise and UpsellGuru to avoid any errors in the interface. Room Type Set Up  Each room type in UpsellGuru needs a matching part in protel on premise. In order to connect we will need a PMS code ...

    • (RMS) Setup & Important Information

      Requesting the Interface: The hotel has to email RMS and request the order form. (Module: Revenue Analytics, Partner: Upsell Guru). Once the order is processed with Sales, the hotel has to contact RMS Support by logging an S/R to obtain the Web ...

    • Room Availability Setup

      Setup > Room Types > Availability Setup This feature is only available if your PMS delivers room type availability to our system.  1. Room Availability: You can setup if the system should check for your room type availability and close-out rooms that ...

    • Registration Card Setup

      Registration Card Setup Setup > Registration Card With our Registration Card feature you can have your guests registering digitally. This feature is available in our PLUS Package. More pricing information here. I. Navigation Add Section: Add a ...

    • (Guestline) Setup Checklist

      Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface.  Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...