System Heath Check: Possible Wrong Billing Code Detected
Severity: Medium
Description: We have identified a possible mismatch in the billing
setup for one of your Extras. This indicates that one of your Extras may have
an incorrect billing rule (per day, per person, per unit, per reservation).
Importance: Using the wrong billing code can prevent guests from
purchasing certain extras. For example, charging Late Check-Out per day instead
of per reservation, or charging a bottle of champagne per person instead of per
unit, could lead to confusion and missed sales opportunities.
How to Fix:
- Go to Setup and Extra Types:
- Access
the UpsellGuru Platform.
- Navigate to Setup > Extra Types.
- Edit
the Identified Extra:
- Locate the Extra that has been identified with
the possible wrong billing code.
- Click on “Edit” to modify the Extra's details.
- Change
the Billing Rule:
- Adjust the billing rule to the correct one.
Ensure that the billing setup matches the intended charge structure for
the Extra.
Examples of Billing Rules:
- PER
DAY: Parking, Extra Bed
- PER
DAY PER PERSON: Breakfast
- PER PERSON: Packages, Spa, Afternoon Tea
- PER UNIT: Airport pickup, Bottle of wine
- PER RESERVATION: Early Check-in, Late Check-out