Severity: Medium
Description: Your hotel is currently not offering Extras or has a
very limited number of Extras or Extras Categories available to guests.
Importance: Offering reservation add-ons such as Food &
Beverage (F&B) services, spa treatments, extended stays, unique experiences,
room attributes, and welcome amenities provides numerous benefits, including:
- Increased Revenue: Add-ons boost overall revenue by offering guests
additional services and products, increasing the average spend per guest.
- Enhanced Guest Experience: A range of add-ons allows guests to tailor their
stay to their preferences, leading to a more enjoyable and memorable
experience.
- Competitive Advantage: A variety of add-ons can differentiate your
hotel from competitors, making it more attractive to potential guests.
- Guest Convenience: Offering add-ons during the reservation process
enables guests to plan and book their entire stay in one go, enhancing
their overall booking experience.
- Increased Loyalty and Repeat Business: Personalized add-ons create a strong emotional
connection with guests, encouraging repeat stays and fostering loyalty.
- Operational Efficiency: Pre-booked add-ons allow for better planning and
resource allocation, such as managing staff and inventory effectively.
- Market Insights: Tracking popular add-ons provides valuable
insights into guest preferences and behaviors, refining offerings,
marketing strategies, and pricing models.
- Improved Room Utilization: Add-ons like early check-in and late check-out
help optimize room occupancy, making better use of the hotel’s resources.
- Promotional Opportunities: Add-ons offer cross-selling and promotional
opportunities for other hotel services.
- Enhanced Brand Image: A wide range of high-quality add-ons enhances
the hotel’s brand image, portraying it as a place that caters to diverse
needs and provides a comprehensive, luxurious experience.
How to Fix:
- Go to Extras Setup in the Platform:
- Access
the UpsellGuru Platform.
- Navigate to Setup > Extras Setup.
- Add Extras from the Library or Create from
Scratch:
- Browse the Extras Library within the platform
and add relevant Extras to your offerings.
- If needed, create new Extras from scratch to
tailor offerings to your guests' preferences.
- Be creative in your offers and consider to
bundle several Extras.