Importance: Implementing an incentive program for Front Desk agents is crucial for the success of your On-Arrival upselling program. A well-structured Front Office Incentive Program provides significant value to guests, the hotel, and employees. Financial incentives not only motivate agents but also enhance their confidence and performance. Without these incentives, the likelihood of achieving upsell targets diminishes, and the overall effectiveness of the program is compromised.

If you need assistance in developing an incentive program, reach out to our Customer Success Consultants. They can provide expert guidance and support tailored to your hotel's specific needs.

How to Fix:

1. Navigate to Your On-Arrival Program Dashboard: Access the dashboard where your On-Arrival Program settings are managed.

2. Go to Setup > Commissions: Locate the section within the dashboard where commissions are configured.

3. Configure the Commission Model: Choose between a percentage of the upsell amount or a fixed fee:

   • Model: Determine whether the commission will be a percentage of the upsell amount or a fixed fee.
   • Target: Define different commission models for room upgrades or various extras.
   • Recipient: Decide who will receive the commission - the agent or a manager (e.g., if you want to set an extra commission for the Front Office Manager).
   • Source: Identify who made the upgrade - the agent or the department.
   • Distribution: Specify who should get the commission - the individual who made the upgrade or the entire department.