Health Check: Limited Number of Room Upgrades Offered

Health Check: Limited Number of Room Upgrades Offered

System Health Check: Limited Number of Room Upgrades Offered

Severity: Medium

Description: Room upgrades are currently being offered to less than 30% of the guests through email.

Importance: Room upgrades are among the most profitable upsells for a hotel. Not offering this option to the majority of your guests represents a significant missed revenue opportunity. By increasing the number of guests who are presented with room upgrade options, you can maximize your upselling potential and enhance overall profitability.

How to Fix:

  1. Offer a Wide Range of Room Upsell Options:
    • Navigate to Room Setup > Upgrade Prices Summary in the UpsellGuru Platform.
    • Ensure a diverse selection of room upgrade options is available to cater to different guest preferences.
  2. Review Availability Thresholds:
    • Go to Room Setup > Availability Setup.
    • Adjust the availability thresholds to ensure that room upgrades are offered more frequently, considering factors such as occupancy rates and room type availability.
  3. Verify Room Type Availability:
    • Check if room type availability is being accurately received by the system.
    • Navigate to Interfaces > Rooms Availability to confirm that the availability data is up-to-date and correctly mapped.
  4. Consult with Customer Support:
    • If you’re unsure how to optimize room upgrade offerings, contact our Customer Support team for personalized advice and guidance on improving your upselling strategy.