Health Check: Limited Number of Room Upgrades Offered

Health Check: Limited Number of Room Upgrades Offered

System Health Check: Limited Number of Room Upgrades Offered

Severity: Medium

Description: Room upgrades are currently being offered to less than 30% of the guests through email.

Importance: Room upgrades are among the most profitable upsells for a hotel. Not offering this option to the majority of your guests represents a significant missed revenue opportunity. By increasing the number of guests who are presented with room upgrade options, you can maximize your upselling potential and enhance overall profitability.

How to Fix:

  1. Offer a Wide Range of Room Upsell Options:
    • Navigate to Room Setup > Upgrade Prices Summary in the UpsellGuru Platform.
    • Ensure a diverse selection of room upgrade options is available to cater to different guest preferences.
  2. Review Availability Thresholds:
    • Go to Room Setup > Availability Setup.
    • Adjust the availability thresholds to ensure that room upgrades are offered more frequently, considering factors such as occupancy rates and room type availability.
  3. Verify Room Type Availability:
    • Check if room type availability is being accurately received by the system.
    • Navigate to Interfaces > Rooms Availability to confirm that the availability data is up-to-date and correctly mapped.
  4. Consult with Customer Support:
    • If you’re unsure how to optimize room upgrade offerings, contact our Customer Support team for personalized advice and guidance on improving your upselling strategy.



    • Related Articles

    • Best Practices: Room Upgrades

      Best Practices: Room Upgrades Superior room – lead-in picture is dark and does not showcase any amenities worth upgrading. Very long description with plenty of unnecessary information.   Junior Suite – lead-in picture shows the main selling-point. ...

    • Health Check: No or Limited Extras Offered

      System Health Check: No or Limited Extras Offered Severity: Medium Description: Your hotel is currently not offering Extras or has a very limited number of Extras or Extras Categories available to guests. Importance: Offering reservation add-ons such ...

    • Setting Room Up-selling Prices

      Setting Room Up-selling Prices Setup > Room Types There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices).  Tips & Tricks: 1. Don't overwhelm your guests with too many upgrade ...

    • Health Check: Room Inventory Missing or incorrect

      System Health Check: Room Inventory Missing or Incorrect Severity: Medium Description: Your room inventory quantity is missing or does not match the total number of rooms. Importance: Having the correct number of each room type is essential for ...

    • Health Check: Room Availability Report Not Created

      System Health Check: Room Availability Report Not Created Severity: Medium Description: We are not receiving your room availability data from Opera On Prem. This data is essential for managing and optimizing room upgrades and ensuring dynamic ...