How to Accept or Deny an Extra

How to Accept or Deny an Extra

How to Accept or Deny an Extra

You can setup extras "on request" which requires a confirmation from the hotel to accept or deny the item. 
  1. Once you receive an Extra offer, you will receive an email confirmation. You can click on the link in the email (the email also has a accept/deny button) or log-in to UpsellGuru Extranet. 

  1. On the UpsellGuru Dashboard, check the pending column under Extras. Click to open up the requests sent.  

Click on the profile you wish to open.  


  1. The green “tick” button accepts an offer, the orange “cross” button denies the offer. It is up to the hotel when they want to make a decision. It is possible to accept Extras up to the day of arrival. 


After accepting or denying an offer:

  • If you accept the Extra: On a 2-way interface, the Extra type will be posted into the PMS automatically. On a 1-way interface, these updates needs to be completed manually.  

  • The guest receives a confirmation whether the Extra was accepted or rejected. 


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