How to Accept or Deny a Bid
How to Accept or Deny a Bid
Once you receive an upgrade offer, you will receive an email confirmation. You can click on the link in the email (the email also has a accept/deny button) or log-in to UpsellGuru Extranet.
On the UpsellGuru Dashboard, check the pending column. Click to open up the requests sent.
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Click on the profile you wish to open.
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The green “tick” button accepts an offer, the orange “cross” button denies the offer. It is up to the hotel when they want to make a decision. It is possible to accept upgrades up to the day of arrival.
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After accepting or denying an offer:
If you accept the upgrade: On a 2-way interface, the room type will change and the up-sell amount is posted automatically. On a 1-way interface, these updates needs to be completed manually.
The guest receives a confirmation whether the upgrade was accepted or rejected.
If you deny an upgrade: You have the chance to select a reason for rejection. It is also possible to send a counter-offer (Let us know if you need more information on “Sending a counter-offer”)
![](https://help.upsellguru.com/galleryDocuments/edbsn7c4d56be4887c32e4b3ac846a1ebf3759a8119d6aaba1ce6eafdaac869279743afeb7b7959237671f81b49a56954b9e5a2b4fb616c9e6b99bef47f8842c42535?inline=true)
Note: Depending on your PMS it is possible to automate this process. Let us know if you require more information on “Bid Auto-Pilot”.
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