This article outlines the most relevant sections and content ideas for creating or improving your hotel’s room directory. From must-have basics like Wi-Fi details and room service menus to value-added extras like local area tips or spa booking instructions, the goal is to ensure guests feel informed, cared for, and connected to your services.
Use this guide as a checklist or inspiration to build a directory that fits your property’s style—be it luxury, boutique, or budget-friendly.
Welcome letter from the GM or hotel team
Brief introduction to the hotel, its history, or concept
Hotel address and contact information (front desk, room service, emergencies, etc.)
Check-in / check-out times
Keycard use and security tips
Wi-Fi details (network name, password, support)
Room controls (A/C, heating, lighting, curtains, safe)
Housekeeping service hours and requests (e.g., extra towels, pillow menu)
Laundry & dry-cleaning services (with form and pricing)
In-room minibar / fridge info
Iron / ironing board instructions
In-room telephone guide (how to call reception, other rooms, outside lines)
Smart TV / Channel guide / Streaming info
Room service menu with ordering instructions & hours
Breakfast options (buffet, à la carte, in-room), hours, and location
Hotel restaurant(s) overview, menus, opening hours, reservation info
Bar / Lounge / Pool bar details
Local dining recommendations
Gym / fitness center hours, rules, equipment list
Spa treatments, packages, hours, and reservation info
Pool opening times, towel service, safety rules
Activities or classes (e.g., yoga, aquagym)
Beach access & services (if applicable)
A clear and searchable A-Z index or FAQ section could include:
Airport transfers
Babysitting service
Bike rental
Business center
Car rental or valet info
Currency exchange
Doctor on call / pharmacy
Do Not Disturb & housekeeping policy
Emergency procedures (fire, evacuation)
Express check-out
Luggage storage
Lost & found
Mail & courier service
Pets policy
Smoking policy
Sustainability initiatives
Wake-up call service
Water (tap drinkable or bottled only?)
Nearby attractions & sightseeing
Shopping areas and hours
Public transportation tips
Maps or QR codes to local guides
Hotel concierge contact details
Local customs or etiquette (especially useful for international guests)
How to connect devices to TV
Using QR codes for ordering or more info
Access to hotel’s app (if applicable)
Digital room control guide (if applicable)
Streaming / Chromecast / Airplay instructions
Full channel guide (TV, satellite, radio)
On-demand movie access
In-room games or entertainment system guide
Magazine or e-paper access (if offered digitally)
Overview of what appears on your bill
How to settle the bill
Express check-out instructions
Feedback and review request
Loyalty program information
Events calendar (e.g., wine tastings, live music)
Kids’ amenities & family services
Meeting rooms or co-working space info
Special offers or upgrades
Emergency evacuation plan (in line with local law)