Email Variations

Setup > Emails > Content

Email Variations allows you to send different email templates according to (1) guest segmentation, (2) stay dates and (3) room type booked.

Use cases:

(1). Guest Segmentation: Use a different template for direct bookers and OTA bookers. Use a different template for guests using a specific rate code (e.g. a promotional rate).  

(2). Stay Dates: Use a different template for guests staying during specific seasons (e.g. more "festive" email during Christmas).

(3). Room Type Booked: Send a different email to guests in specific rooms (e.g. special message to guests in a Suite).

Setup:

1. Click on " Variations" for the email template you like to create a variation.

2. Click on " Add Variation" in the overview page.

3. Add a Variation Code (which is anything you can identify the template by).

4. Set your Guest Target Options (see use cases above).

5. Adjust the Look & Feel, or skip to leave the default look & feel.

6. Add the Text Content. The default text is displayed on the right. If no changes are required in specific sections, just leave it blank. 

7. Save and Preview. 

 

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