(Guestline) Common errors

(Guestline) Common errors

You will receive an email notification whenever Guestline reports an error when UpsellGuru tries to update a reservation. We hereby list the most common errors and possible solutions to fix them.

Invalid Product Code (Room Upgrade)

1. Make sure that your Guestline Product Code for Room Upgrades matches the setting in UpsellGuru > Interfaces.


2. Make sure that you checked the option “Exposed to Web Service”.
3. Make sure that Product Type is Bedroom Upsell.

Setup in Guestline


Invalid Product Code (Extras Posting)

1. Make sure that the Product Code in Guestline is identical with the setup in UpsellGuru: Setup > Extra Types > Setup > Extra Type Identifier.
2. Make sure that you checked the option “Exposed to Web Service”.




Rate Or Room Type Unavailable: Rate plan not exposed to PMS

In your Rate Setup in Guestline, make sure that all your rates are Exposed to PMS (including OTA rates too).


Invalid Room Type/Rate Combination

Make sure your Rate Plans in Guestline applies to all room types that you are offering upgrades to.




    • Related Articles

    • (Guestline) Setup Checklist

      Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface.  Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...

    • Health Check: Integration Errors To Be Fixed

      System Health Check: Integration Errors To Be Fixed Severity: Medium Description: We are receiving errors when trying to update your PMS. These errors may disrupt the seamless integration between our system and your PMS, potentially affecting the ...

    • Email Content

      Email Content Setup > Emails Email content refers to the text in each of the emails sent through UpsellGuru. The content in each Email Template can be changed individually. 1. Find the email you wish to edit the text and click on “Content”.  ​ 2. ...

    • (ProtelAIR) Setup

      Please complete all the below points within protelAIR and UpsellGuru to avoid any errors in the interface. Room Types Set Up Each room type in UpsellGuru needs a matching part in protelAIR. In order to connect, we will need a PMS code for each room ...

    • (Protel on premise) Setup

      Please complete all the below points within protel on premise and UpsellGuru to avoid any errors in the interface. Room Type Set Up  Each room type in UpsellGuru needs a matching part in protel on premise. In order to connect we will need a PMS code ...