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Reports & Dashboards
Reports & Dashboards Our system provides several dashboards and reports to help you track performance, monitor operations, and analyze reservation data. Here's a breakdown of what's available and how to use each one. ? Strategic Dashboard Purpose: ...Dashboards & Report (Multi-Property)
Multi-Property Dashboards & Reports For users managing multiple hotels, regions, or brands Our platform provides dedicated tools to monitor, compare, and act on performance across your entire portfolio — in one place. ? 1. Hotel Portfolio Dashboard ...Billing
Billing Everything you need to know about invoices, cancellations, and frequently asked questions related to billing. ? 1. Download Your Invoice You can access and download all invoices directly from your account: Click on the top right corner. ...Contact Us
? Contact Us Need help or have a question? Here’s how to reach the right team: ?️ Technical Support Ticket Form: Open a Support Ticket Use this contact for: Reporting bugs or system errors Technical issues affecting performance Integration problems ...Manage Offers (Accept / Reject Upgrades)
Managing Offers in the Operational Dashboard Managing upsell offers efficiently can significantly enhance revenue and guest satisfaction. This guide will walk you through using the UpsellGuru Operational Dashboard and processing upgrade offers ...
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Booking.com Setup
Booking.com Setup For security purposes, Booking.com has created a “Guest Communication Allow List” for all vendors or systems which communicates with your guests. You are required to complete this setup step to be able to communicate with guests. 1. ...(Guestline) Setup Checklist
Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface. Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...Creating Room Types
Creating Room Types Setup > Room Types > Add Room Type When creating new room types in the platform, you will need the following information: Room Type PMS Code – Codes that can be found in your PMS. Room Description – A description for each room ...(Guestline) Common errors
You will receive an email notification whenever Guestline reports an error when UpsellGuru tries to update a reservation. We hereby list the most common errors and possible solutions to fix them. Invalid Product Code (Room Upgrade) 1. Make sure that ...Setting Room Up-selling Prices
Setting Room Up-selling Prices Setup > Room Types There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices). Tips & Tricks: 1. Don't overwhelm your guests with too many upgrade ...