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Booking.com Setup
Setting up Booking.com for UpsellGuru For security purposes, Booking.com has now created a “Guest Communication Allow List” for all vendors or systems which communicates with your guests. It might become required for you to complete this setup on ...In-House Upselling
In-House Upselling Setup > Emails Communicate with your guests during their stay, via SMS or email. Upsell, send promotions & information. This feature is available in our PLUS Package. More pricing information here. Use cases: Send guest access to ...Dynamic Pricing Upgrades FAQ
Dynamic Pricing Upgrades FAQ UpsellGuru has a new way to setup your room upgrade prices, which makes this process even more dynamic. Here you will find some frequently asked questions. Shall I switch to Dynamic Pricing? We would recommend for hotels ...Room Availability Setup
Setup > Room Types > Availability Setup This feature is only available if your PMS delivers room type availability to our system. 1. Room Availability: You can setup if the system should check for your room type availability and close-out rooms that ...User Management
User Management Setup > User We encourage that your hotel creates Users and schedule reports to all main stakeholders at your property. It is critical that several Users at the property receive upsell notification so that no offer is ever missed. ...
Popular Articles
(Guestline) Setup Checklist
Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface. Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...Creating a new Room Type
Creating a new Room Type Setup > Room Types > Add Room Type Following information is required: 1. Room Type Code 2. Room Name and Description 3. Room Pictures 4. Up-selling prices 1. Room Type Code Enter the Room Type code identical to your PMS ...How to Accept or Deny a Bid
How to Accept or Deny a Bid Once you receive an upgrade offer, you will receive an email confirmation. You can click on the link in the email (the email also has a accept/deny button) or log-in to UpsellGuru Extranet. On the UpsellGuru Dashboard, ...(Guestline) Common errors
You will receive an email notification whenever Guestline reports an error when UpsellGuru tries to update a reservation. We hereby list the most common errors and possible solutions to fix them. Invalid Product Code (Room Upgrade) 1. Make sure that ...Setting Room Up-selling Prices
Setting Room Up-selling Prices Setup > Room Types There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices). Tips & Tricks: 1. Don't overwhelm your guests with too many upgrade ...