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Health Check: Low Email Open Rate
System Health Check: Low Email Open Rate Severity: Medium Description: Your current email open rate is below 50%, while industry averages range between 60-80%. Importance: A higher email open rate is essential for driving conversions and maximizing ...Health Check: Low Email Click Rate
System Health Check: Low Email Click Rate Severity: Medium Description: Your current email click rate is below 30%, while industry averages range between 40-50%. Importance: A higher email click rate is crucial for driving conversions and maximizing ...Health Check: Limited Number of Room Upgrades Offered
System Health Check: Limited Number of Room Upgrades Offered Severity: Medium Description: Room upgrades are currently being offered to less than 30% of the guests through email. Importance: Room upgrades are among the most profitable upsells for a ...Health Check: Room Inventory Missing or incorrect
System Health Check: Room Inventory Missing or Incorrect Severity: Medium Description: Your room inventory quantity is missing or does not match the total number of rooms. Importance: Having the correct number of each room type is essential for ...Health Check: Room Setup Not Optimized
System Health Check: Room Setup Not Optimized Severity: High Description: Some of your rooms are missing crucial information such as descriptions or pictures. Importance: Having detailed descriptions and high-quality pictures when offering rooms to ...
Popular Articles
(Guestline) Setup Checklist
Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface. Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...Creating Room Types
Creating Room Types Setup > Room Types > Add Room Type When creating new room types in the platform, you will need the following information: Room Type PMS Code – Codes that can be found in your PMS. Room Description – A description for each room ...How to Accept or Deny a Bid
How to Accept or Deny a Bid Once you receive an upgrade offer, you will receive an email confirmation. You can click on the link in the email (the email also has a accept/deny button) or log-in to UpsellGuru Extranet. On the UpsellGuru Dashboard, ...(Guestline) Common errors
You will receive an email notification whenever Guestline reports an error when UpsellGuru tries to update a reservation. We hereby list the most common errors and possible solutions to fix them. Invalid Product Code (Room Upgrade) 1. Make sure that ...Setting Room Up-selling Prices
Setting Room Up-selling Prices Setup > Room Types There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices). Tips & Tricks: 1. Don't overwhelm your guests with too many upgrade ...