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Recent Articles
System Health Check: Expedia Email Setup Seems Incomplete
Expedia Email Setup Seems Incomplete Severity: High Description: Expedia requires specific configuration in order for upsell emails to function correctly. Our platform triggers this alert when the click rate drops below 10%, which typically indicates ...
System Health Check: Booking.com Email Setup Seems Incomplete
Booking.com Email Setup Seems Incomplete Severity: High Description: Booking.com requires two specific configurations in order for upsell emails to function correctly: The email sender must be enabled. The relevant links/URLs must be whitelisted. Our ...
On-Arrival Platform: How to Add an Upsell
How to Add an Upsell Using the On-Arrival Platform This article and tutorial video demonstrates how Front Desk agents can add room and extra upsells using the On-Arrival Platform. It covers how to work with the Arrivals List, identify upselling ...
On-Arrival Platform: Dashboard
On-Arrival Platform Dashboard Once you log in to your UpsellGuru On-Arrival account, you land on the Dashboard — your command center for upselling. It’s designed to help you: See how you're performing today and this month Track how your team is doing ...
Hotel Directory Ideas
Hotel Directory Ideas A well-organized hotel directory is an essential tool to enhance the guest experience, provide easy access to key information, and reduce repetitive guest inquiries. Whether in printed form, on a digital guest directory, or ...

Popular Articles
Booking.com Setup
Booking.com Setup For security purposes, Booking.com has created a “Guest Communication Allow List” for all vendors or systems which communicates with your guests. You are required to complete this setup step to be able to communicate with guests. 1. ...
(Guestline) Setup Checklist
Please complete all the below points within Guestline PMS and UpsellGuru to avoid any errors in the interface. Room Upgrade Settings 1. Product Code: Please make sure that Product Code for Room Upgrades in Guestline is entered correctly in the ...
Creating Room Types
Creating Room Types Setup > Room Types > Add Room Type When creating new room types in the platform, you will need the following information: Room Type PMS Code – Codes that can be found in your PMS. Room Description – A description for each room ...
(Guestline) Common errors
You will receive an email notification whenever Guestline reports an error when UpsellGuru tries to update a reservation. We hereby list the most common errors and possible solutions to fix them. Invalid Product Code (Room Upgrade) 1. Make sure that ...
Setting Room Up-selling Prices
Setting Room Up-selling Prices Setup > Room Types There are 2 ways to upload up-selling prices: In a grid for all rooms (Upgrade Prices Summary) or per room (Manage Upgrade Prices). Tips & Tricks: 1. Don't overwhelm your guests with too many upgrade ...

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